Terms and Conditions of Purchase
Company Information
Phone: 0707665083 (cell phone)
Monday through Friday: 9:00 a.m. – 5:00 p.m.
Company: Taksopen.se (Nordik Tempo Rec AB)
Corporate ID: 556922-1517
Email address: info@taksopen.se
If you have any questions regarding our terms and conditions, the easiest way to reach us is atinfo@taksopen.se
We respond to emails within 48 hours on weekdays.
- Purchase
When placing an order, a purchase agreement is not finalized until Taksopen.se has confirmed the order via an order confirmation. An order confirmation will be sent no later than 24 hours after Taksopen.se receives the order. Taksopen.se retains ownership and the right of repossession of all products until full payment has been received from the customer. To shop with us, you must be 18 years of age, and Taksopen.se must be able to verify the customer’s residential address. The minimum order value is 100 SEK.
Pre-order a product that is temporarily out of stock:Once you’ve placed your order and proceed to checkout, select “Pay with Klarna Invoice.” You will never be billed until the item has been shipped. It’s also easier for you to cancel your order by sending us an email with your order number. DO NOT pay by bank transfer or credit card when pre-ordering an item. (Of course, you can do so, but it’s better to keep the money until we’ve shipped the item.)
- Prices
Prices include 25% Swedish VAT for orders within the EU. No shipping costs are added. Prices are subject to change, and offers may be withdrawn at any time. The prices displayed when the customer places their order are valid throughout the entire ordering process.
- Shipping
Be sure to enter the correct information. Any additional charges from the shipping company due to an incorrect or incomplete address will be billed to the customer. Shipping costs vary depending on the product ordered. Prices include VAT;
Delivery of orders containing telescopic poles (bulky packages approx. 1.90 m long = 6 m telescopic pole. Extra-bulky packages 2.40 meters long = 8 m telescopic pole);
Shipping: Packages that are 1.5 meters or longer are classified as bulky by shipping companies and are handled manually by them. When you receive notification from the shipping company, please follow their delivery instructions. If there is a problem with the delivery, please contact us immediately at info@taksopen.se or 0707665083. Damaged boxes or packages must always be reported to the driver or delivery agent immediately, and you must ensure they make a note of this in case anything is damaged.
Free Shipping: The amount remaining until you qualify for free shipping in the product category that includes your order is displayed in the upper right corner of the online store.
When returning orders, you must always contact us first via email at info@taksopen.se. The items must be intact and unused. We will inspect them carefully. We always charge for both the outbound and return shipping on returns, even if you reached the free shipping threshold, as well as a packaging fee of 75 SEK for orders containing telescopic handles and 20 SEK for orders that do not contain telescopic handles, or classified as bulky in any way.
We use the shipping method listed on the receipt under “Delivery” x 2. For example, 2 x 295 SEK = 590 SEK for the return of an 8-meter telescopic pole. You must pack the return in the same box you received the item(s) in, take a photo of the box, measure the package, and email the information to info@taksopen.se. Once this is done, we’ll send you the return label(s).
Shipping carriers calculate shipping costs based on cubic meters (m³) and the length of the package. If you return a package larger than the original box, the shipping cost will be higher. An example: We shipped the item to a customer in a box measuring 239 cm x 11 cm x 11 cm. The customer returned the item using assembled boxes (not the original box) with dimensions of 255 cm x 18 cm x 18 cm. The shipping company charged us 1,100 SEK for the return shipping. We then deduct the outbound shipping cost of 295 kr and the return shipping cost of 1,100 kr, for a total of 1,395 kr. The package fell into a higher-cost category with the shipping company because it exceeded the previous size limit. For this reason, you should always return items in the original box. Both the outbound and return shipping costs are deducted from the customer’s refund or credit. Shipping companies never waive shipping costs for us, and we can never waive the shipping costs associated with your order upon return. The credit will be issued after we have received the return, inspected the items, and been invoiced for the return shipping by the shipping carrier. This may take 1–2 weeks after we have approved the return.
- Payment Options/Payment Terms
You can pay by card, Swish, or invoice through KLARNA Checkout, or by card via PayPal. If you’re ordering on behalf of a business, select “Business” at checkout, and you’ll have the option to pay by invoice through Klarna’s partner, Billie.
- Deliveries
Orders placed before 9:00 a.m. on weekdays (excluding holidays) are normally shipped within 48 hours and delivered within 1–6 business days (Sweden) from the time the package is handed over to the carrier. We reserve the right for all in-stock items to sell out before we have time to update the website; in such cases, we will inform customers of the estimated delivery time. The customer always has the right to cancel the purchase at no cost if the item is out of stock. See also section 3 above.
- Manuals
Ordered products always include a user manual in physical form. If a user manual is missing, or if a customer loses it, it is always available in digital form at www.taksopen.se and on the product page. We recommend that you read the user manuals carefully to ensure proper use of your ordered product.
- Delivery Delays
Occasionally, delivery delays occur due to circumstances beyond our control on the part of our suppliers. This can happen, for example, if a supplier is unable to fulfill its delivery obligations to us or if there are issues in the manufacturing process. If this should occur, we will notify you as soon as possible. As a customer, you always have the right to cancel the purchase at no cost in the event of a delivery delay, provided that delivery to your address has not yet begun. In such cases, the Right of Withdrawal applies; see Section 10.
- Shipping (see also Shipping, Section 3)
Taksopen.se is responsible for transporting/picking up the package and delivering it to the shipping carrier. We ship from our own warehouse in Bromma, Stockholm, to the customer. The customer must file a claim with the shipping company for goods damaged in transit and notify us. The driver will photograph the package, and it may later be picked up from the customer’s location. In the event of an approved return from the customer to Taksopen.se, the customer is responsible for ensuring that the goods are unused, intact, and properly packaged in the original box. Claims for goods damaged in transit to Taksopen.se are filed by us, i.e., the recipient.
- Damaged Goods
When you receive your items, it is important that you check your order/delivery. If you have received an incorrect or damaged item, please contact us as soon as possible via email at info@taksopen.se.
- Right of Withdrawal
Under the Distance Selling Act, private customers have a 14-day right of withdrawal. This means that you, as a customer, have the right to cancel your purchase within 14 days of receiving the item. Returned items must be unused, complete, and in their original packaging to qualify for a refund. The customer has the right to open the package at no cost to inspect the item.
When exercising the right of withdrawal, the customer is responsible for the shipping costs both ways, even if free shipping was offered, as well as a packaging fee of 75 SEK for orders containing telescopic handles and 20 SEK for orders that do not contain telescopic handles or are classified as bulky in any way. The selected shipping method is listed on your receipt, even if the order is eligible for free shipping. We use this shipping method when charging for round-trip shipping in connection with the right of withdrawal. The customer is entitled to a refund under the right of withdrawal within 14 days from the date the company received the notice. However, the customer may have to wait until the item has been returned.
If the products have been used, a 50% price deduction will be applied due to depreciation. Used accessories and consumables, such as brushes and foam rubber brushes, are considered used and unsellable. These items will be charged in full and are not covered by the right of withdrawal. You are welcome to change your mind, but we must cover the associated costs. Shipping companies charge for their services, and we need to cover our costs for items such as used packaging and handling. If you cancel your purchase before we ship the order—that is, before you receive a tracking number via email or text message—there are no costs involved, and we will not charge you anything. No shipping has begun at that point, and no packaging has been used.
- Warranties
In addition to the rights you have as a consumer under the Consumer Sales Act and the Distance and Door-to-Door Sales Act, certain goods are covered by a product warranty. In the event of a defect covered by the warranty, the item will be repaired at no cost to you. Remember to keep your invoice, as it serves as your warranty certificate. If you paid using one of our other payment options, you must instead keep the receipt you receive via email when your item is delivered; in these cases, it serves as your warranty certificate.
The warranty covers manufacturing defects and is valid for 3 years from the date of purchase*. Replacement or repair of the product does not extend the warranty period or create a new one.
*The warranty does not cover:
-Damage resulting from failure to follow the user manual, such as improper handling, or if the product was assembled or used incorrectly, or for purposes other than those for which it was intended.
-Normal wear and tear on telescopic handles or consumable parts such as water brushes, standard brushes, foam rubber brushes (and other items made of the same material), PVC cloths, steel brushes, rubber scrapers, plastic scrapers, and telescopic/extension handles, etc.
- Claims
As a consumer, you have a 3-year right to file a complaint. A complaint must be reported as soon as the defect should have been discovered. Two months is considered a reasonable time for discovering damage or a defect. If you wish to file a complaint regarding a damaged, missing, or defective product, please contact us first in writing via email at info@taksopen.se for further instructions before sending anything. We will respond to you within 48 hours on weekdays. The customer is responsible for the product until it has been returned to Taksopen.se.
Regarding telescopic poles: Poles that have become bent or otherwise deformed due to improper handling, wear and tear, or use, and/or failure to follow our instructions, will not be replaced. When submitting a request, always include your name and order number in an email to info@taksopen.se along with photos of the shaft. Telescopic poles or other products that have been damaged during shipping must always be reported to the shipping company upon receipt, and then you should contact us. Please take photos and send them along with your claim to info@taksopen.se.
- Refunds
Refunds are processed via Klarna or PayPal to the customer. The amount is always refunded to the same account or payment method used for the purchase within 14 days of the date we receive and approve the return. We must first receive the physical products for inspection before the refund can be processed.
- Businesses
In cases where business owners make purchases from Taksopen.se, the Swedish Sale of Goods Act applies.
- Reservations
We reserve the right to make price changes due to significant price deviations from our suppliers, typographical errors, or other errors beyond our control. Read more about unforeseen events under Force Majeure below. The prices displayed when the customer places their order are valid throughout the entire ordering process.
- Personal Data
In light of the EU’s new General Data Protection Regulation (GDPR), we are updating and clarifying our privacy policy effective May 25, 2018.
When you register and place an order, you agree that we may store and use your information in our business operations solely for the purpose of fulfilling and providing the service you expect from us. We store the following personal data about our customers for a limited period of time in accordance with the GDPR:
Customers: First Name, Last Name, Company/Organization, Email, Personal/Organization ID, VAT Number, Address, ZIP Code, City, Country, Phone Number.
Orders: IP address, Email, Personal/Organization ID, VAT number, Address, Company, First Name, Last Name, Address, ZIP Code, City, Phone Number.
As a customer, you may request access to, correction of, or deletion of this information at any time.
- Unclaimed Package
If your PostNord package (not containing a Taksop) arrives at a pickup location, you will receive a notification via email or text message. As a customer, you are responsible for ensuring that the mobile number, address, and email address you provided are correct. If you do not pick up your package within the specified time and it is returned to Taksopen.se, you will be charged for round-trip shipping and a packaging fee of 75 SEK for orders containing telescopic handles and 20 SEK for orders that do not contain telescopic handles, or classified as bulky in any way.
If we receive a package returned unannounced because the customer was unavailable at the time of delivery or unloading, and the package contains a telescopic handle, we reserve the right to charge the customer any terminal fees charged by the shipping company, as well as round-trip shipping costs. DSV (formerly Schenker) currently charges a terminal fee of 110 SEK per day for packages containing telescopic handles if the customer has not been reachable or has not picked up or received their bulky delivery. See section 3 for more information. No return packages will be released upon cash on delivery. Unclaimed packages are not covered by the right of withdrawal.
- Force Majeure
In the event of war, natural disasters, labor disputes, government decisions, and comparable events beyond our control that could not reasonably have been foreseen, and which affect existing agreements and commitments on our part, preventing us from fulfilling said agreements or commitments, shall constitute grounds for us to be released from our obligations to fulfill said agreements.
In the event of a dispute, Taksopen.se always follows the recommendations of the Swedish National Board for Consumer Complaints (ARN). Below are links to the Swedish Consumer Agency and ARN, where you can read more in detail about the Consumer Sales Act, the Distance Contracts Act, and other relevant laws.